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City announces new message center

By AARON KENNEDY - akennedy@ftimes.com


The city of Frankfort announced on Wednesday two new methods of reporting non-emergencies. Along with the creation of a new phone message center, the city also added a new general email address in an effort to encourage more feedback from the community.

According to a press release from the city, the new message center and email address will give residents an easy way to contact city officials with any questions, comments or concerns they may have.

Residents may call the message center at 659-6781 or send an email to info@frankfort-in.gov. The city’s community development department will ensure that each request gets to the appropriate person or department and that calls are returned.

“This is not a number to be used for emergencies. But we feel it will be effective, especially in circumstances where people aren’t sure who they need to contact,” Community Development Director Annie Bacon said. “This message center gives community members an easier way to contact us.”

The phone number has been active on a trial basis for several weeks, and Bacon says they have received about a dozen calls.

“We have heard from people asking how to schedule an extra trash pick-up or looking for information regarding permits needed for home repairs.” Bacon said. “Calls are being returned within 24 hours either from my office or the city department that can best address their concern.”

Frankfort Mayor Chris McBarnes believes the additional means of communicating with city officials is a positive for all concerned.

“We want every person who interacts with our city government to have a positive experience and to recognize that we value their input and we are listening to their concerns,” McBarnes said. “In that way, these additional points of contact are beneficial to city officials and citizens alike.”

The new contact information can be found on the city of Frankfort website, frankfort-in.gov, along with ways to contact specific department heads and city officials individually. The new contact information is also posted on the city of Frankfort Facebook page.